– Updated December 2019

This following document sets forth the Privacy Policy for the Firefly Interactive Pty Ltd website; www.fireflydigital.net.au  (www.fi.net.au, www.fireflyinteractive.net, www.fireflydigital.co).


Firefly Interactive Pty Ltd is committed to providing you with the best possible customer service experience. Firefly Interactive Pty Ltd is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to Firefly Interactive Pty Ltd customer support features you may be required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Firefly Interactive Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Destruction and/or de-identification of personal information

Firefly Interactive Pty Ltd may occasionally receive unsolicited personal information which is required for the purposes of testing or providing quality assurance for the development of a software application. Unsolicited personal information, if needed for the purposes of testing or quality assurance, will be de-identified upon receipt. Any unsolicited personal information not required for testing of quality assurance purposes will be destroyed upon receipt.

Security of personal information

Firefly Interactive Pty Ltd takes reasonable steps to ensure that personal information is stored in electronic format, encrypted where possible, and is only accessible by authorised representatives of Firefly Interactive Pty Ltd.

Online/Electronic newsletters:

Online services such as MailChimp and Campaign Monitor are email address management and electronic message sending services provided by Firefly Interactive Pty Ltd under an “Agency” Agreement with either of the aforementioned services to our clients.

Personal Data collected: Email. Place of processing: USA

View the Campaign Monitor Privacy Policy. View the MailChimp Privacy Policy.

Changes to this Privacy Policy

Firefly Interactive Pty Ltd reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Firefly Interactive Pty Ltd reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Acceptable Use Policy

By using any of Firefly’s Hosting, Virtual Machine, Bulk Email or Hosted Email Services, the Customer agrees to comply with Firefly’s Acceptable Use Policy (“AUP”). This Acceptable Use Policy is provided to give customers a clear understanding of Firefly’s expectations in providing the service, ensuring continuity for all clients. Firefly reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill.

Contacting us

Firefly Interactive Pty Ltd welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (02) 9280 0101

Post: Attn: Privacy Policy,
Firefly Interactive Pty Ltd,
PO BOX 1045,
Broadway, NSW 2007,

E-mail: [email protected]